Support
If you need help while using Jestr, there are several ways to get in touch with our team.
Whether you're having trouble setting up a campaign, need help with a live campaign, have a billing question, or simply want advice on what to do, we'll help point you in the right direction.
This section covers the different ways to contact Jestr and when to use each support channel.
Jestr Support
For most questions, technical issues, or campaign-related problems, you can contact Jestr Support.
You can reach us by:
- Creating a support ticket directly through the Jestr dashboard
- Emailing support@jestr.gg
Support is a good place for things like:
- Campaign setup questions
- Technical issues or bugs
- Problems with your studio dashboard
- Questions about a live campaign
- Campaign changes that require help from Jestr
- Creator or submission issues
- General questions about using the platform
For more information, see Getting Support.
Billing & Finance
For anything involving payments or financial administration, contact:
This includes questions about:
- Invoices and payments
- Jestr Credits
- Refunds
- Payment methods
- Vendor onboarding
- Tax documentation
- Banking information
For more information on how campaign funding works, see Billing & Payments.
Studio Discord
Studios using Jestr can also join our private Studio Discord, providing another direct way to communicate with the Jestr team and other studios using the platform.
The Discord can be used for:
- General questions
- Product feedback
- Feature requests
- Bug reports
- Campaign questions
- Getting help from the Jestr team
Publishers, agencies, and studios managing larger or ongoing programs may also have access to a dedicated private channel with the Jestr team for more direct communication.
For more information, see Studio Discord.
Which support channel should I use?
As a general rule:
Campaign, platform, or technical question → Jestr Support
Invoice, payment, or financial question → Jestr Finance
Quick questions, feedback, or ongoing communication → Studio Discord
If you're not sure where your question belongs, don't worry about getting it perfect. Reach out through whichever support channel is most convenient and we'll help get it to the right place.
In this section
Getting Support
Learn how to submit a support ticket, contact the Jestr team, and what information to provide when you need help.
Studio Discord
Learn how the Studio Discord works, what it's best used for, and how dedicated private channels can help teams running ongoing campaigns.
Frequently Asked Questions
Find answers to common questions about setting up, running, and managing campaigns on Jestr.
Start with Getting Support
If you're experiencing an issue or aren't sure where to go, start with Getting Support.