Skip to main content

Flags & Appeals

Jestr doesn't require creator content to be approved before it's published. Instead, flags allow studios to address submissions that don't meet campaign guidelines or Jestr's requirements after they've been submitted.

Flagging a video temporarily makes it ineligible for payment until the issue is resolved, so flags should only be used when there's a legitimate issue with a submission — not because you would have preferred the creator to approach their content differently.

Reason for Flagging dialog with flag reasons and an optional notes field

When should I flag a submission?​

When flagging a submission, you'll be asked to select the reason that best describes the issue.

Use this when the creator has submitted the wrong content, an incorrect link, or duplicated a submission.

Improper disclosure​

Use this when a creator hasn't properly disclosed their sponsored video.

Creators are required to follow their local sponsorship disclosure regulations in addition to any disclosure requirements established for your campaign.

For more information, see Sponsorship Disclosure.

Inappropriate or offensive content​

Use this when the submitted content contains inappropriate, offensive, or otherwise unacceptable material that violates Jestr's code of conduct.

Misinformation or defamation​

Use this when a submission contains materially false or defamatory claims about your game, studio, or campaign.

A negative opinion or criticism of your game or a feature is not, by itself, misinformation or defamation.

Video goes against guidelines​

Use this when a creator's content directly violates one or more of the campaign guidelines established for your campaign.

Remember that suggested talking points are optional and aren't campaign requirements. A creator choosing not to follow a suggested talking point is not a valid reason to flag their content.

For more information on the distinction between requirements and suggestions, see Campaign Guidelines.

Boosting or viewbotting​

Use this when you have reason to believe the creator has artificially manipulated the views or performance of their submission.

If you suspect artificial engagement but aren't sure whether a submission should be flagged, reach out to the Jestr team for assistance.

Use flags responsibly​

Flags directly affect creator earnings.

While a submission is flagged, the creator won't be paid for that video unless the issue is successfully resolved. Flags should therefore be reserved for clear violations of campaign or Jestr requirements.

Flags should not be used because:

  • You don't personally like the content
  • The video isn't the style you expected
  • A creator didn't use your suggested talking points
  • The content isn't performing as well as you hoped
  • You would have preferred a different creative direction

Creative freedom is an intentional part of how Jestr campaigns work. As long as creators meet the established requirements, they're free to decide how they cover your game.

What happens after you flag a video?​

When a video is flagged, the creator is notified of the issue and given an opportunity to address it.

Once they've made the necessary changes, they can appeal the flag and leave a message explaining what they've changed.

You'll then be notified that the appeal is ready for review.

Review appeal dialog showing the flag reason, creator message, and Reject or Lift Flag actions

Reviewing an appeal​

When reviewing an appeal, you'll be able to see the creator's message and continue the discussion directly with them.

You have three options:

Respond​

Reply to the creator if you need more information, the issue hasn't been fully addressed, or you'd like to continue discussing what needs to change.

The flag remains in place while the issue is being resolved.

Reject the appeal​

If the creator hasn't resolved the issue or the submission cannot be made eligible, you can reject the appeal.

The video is disqualified from the campaign and will not be paid. Any campaign budget that had been allocated toward that submission is returned to the creator reward pool and can be distributed elsewhere in the campaign.

Because rejecting an appeal permanently affects the creator's eligibility for payment on that submission, make sure the flag represents a valid campaign or Jestr requirement before rejecting it.

Lift the flag​

If the creator has successfully resolved the issue, lift the flag.

The video becomes an eligible campaign submission again and can be paid according to the campaign's normal reward rules.

Submission after a flag is lifted, with the flag reason and conversation history

When in doubt​

If you're unsure whether something is a valid flag, or you and a creator are unable to resolve a dispute, reach out to the Jestr team.

We're happy to review the situation and help determine the appropriate next step.

Next step: Creator Requests​

Creators may also reach out to your team for additional access or opportunities during a campaign.

Continue to Creator Requests.