Refunds
Unused Jestr Credits can either remain on your account for future campaigns or be refunded back to your organization.
If you don't expect to use your available balance toward another Jestr campaign, you can request a refund through the Jestr Finance team.
Before requesting a refund
Credits can only be refunded once they're available in your Jestr balance.
Funds that are currently committed to an active campaign can't be refunded while the campaign is still running.
Once the campaign has ended, its final spend is calculated and any applicable unused funds are returned to your available Jestr Credit balance.
For more information on how unused campaign funds are calculated, see Jestr Credits.
Requesting a refund
Refunds are currently handled directly by the Jestr Finance team.
To request one, contact:
Let us know that you'd like to refund your available Jestr Credit balance and we'll coordinate the necessary payment information with you.
Depending on the original payment method and your organization, we may need details such as your bank or wire information before processing the return.
Once the refund has been processed, we'll also provide a receipt for your records.
Refund processing time
We generally process approved refund requests within the same week.
Timing may vary depending on the payment method, banking network, or any additional information required to complete the transfer.
Refund processing fee
Refunds of unused Jestr Credits are subject to a 3% processing fee.
This fee applies when credits are withdrawn from Jestr and returned to your organization.
Consider keeping your balance as credits
If you expect to run another Jestr campaign, you may find it easier to leave unused funds in your account as Jestr Credits.
Your balance can be used toward future campaigns and moved across games as needed, without requiring your finance team to process another payment before your next launch.
This can be particularly convenient for publishers, agencies, and studios that run campaigns regularly.
There is no Jestr campaign fee simply for holding Jestr Credits. Campaign fees only apply when funds are used through campaigns.
For more information, see Jestr Credits.
Questions about a refund?
For questions about:
- Your available balance
- Refund eligibility
- Refund status
- Banking or payment information
- Receipts
- Other billing matters
contact finance@jestr.gg.
For technical issues or general campaign assistance, see Support.
From using Jestr to getting more out of it
At this point, you've covered the core mechanics of using Jestr — from setting up and running campaigns to understanding creator rewards, reporting, billing, and payments.
The rest of these docs focus less on how Jestr works and more on how to get the most out of your campaigns.
Our Best Practices are based on what we've learned from working with studios and creators across Jestr, including how to structure campaigns, give creators useful direction, prepare better assets, and create opportunities creators actually want to participate in.
Continue to Best Practices for recommendations on building stronger campaigns.