Billing & Invoices
Jestr campaigns can be funded individually as they're launched or using an existing balance of Jestr Credits.
For most studios running their first campaign, the process is straightforward: once your campaign is ready to publish, we'll collect your billing information, issue an invoice, and get the campaign moving.
Studios running campaigns regularly can also fund their Jestr account in advance to avoid processing a separate payment for every campaign.
Paying for an individual campaign
When your campaign has completed the review process and is ready to publish, the Jestr team will reach out to collect the billing information needed for your invoice.
Once we have everything we need, we'll issue the invoice and can move forward with publishing your campaign.
Campaign invoices are generally issued with Net 7 payment terms.
This allows your campaign to begin without waiting for payment to fully clear, while giving your team a reasonable window to process the invoice.
Campaign budgets ultimately fund creator rewards. Jestr doesn't front campaign budgets indefinitely, so invoices should be paid within their stated payment terms.
If your organization is able to pay before launch, upfront payment is always welcome and helps ensure campaign funding is already in place as creators begin earning.
Funding your account in advance
If you're planning to run multiple campaigns, you don't need to receive and process a new invoice every time.
You can instead deposit funds into your Jestr account in advance.
Once payment is received, the balance will appear as Jestr Credits and can be allocated toward future campaigns.
For example, a publisher running several campaigns throughout the month may choose to fund its account once and draw from that balance as campaigns are launched.
This can significantly reduce the amount of invoicing and payment administration required for teams using Jestr regularly.
For more information on how balances can be used across campaigns and games, see Jestr Credits.
Providing your billing information
Billing is currently handled directly with the Jestr Finance team.
When we need billing information for your account or an upcoming campaign, we'll reach out from:
Depending on your organization's requirements, we may ask for information such as your:
- Legal company name
- Billing address
- Billing contact or email
- Tax or VAT information, where applicable
- Purchase order or internal reference, where required
If your organization has its own vendor onboarding process or requires additional documentation before making payment, send the requirements to finance@jestr.gg and we'll work through them with you.
Currency
Jestr campaign budgets, creator rewards, and account balances are denominated in USD.
If you're paying through a method that requires another currency, such as a Canadian e-Transfer, the appropriate converted amount can be coordinated with the Jestr Finance team.
Campaign fees
Jestr's standard campaign fee is included within your campaign budget, rather than added on top.
Our standard fee is:
- Campaigns under $10,000: 25%
- Campaigns of $10,000 or more: 20%
For example, on a $10,000 campaign, $8,000 goes toward the creator pool and $2,000 represents Jestr's campaign fee.
You can see this breakdown directly when setting your campaign budget.
Jestr's fee is applied at the campaign level. There is no additional Jestr fee simply for depositing or holding Jestr Credits in your account.
If your campaign doesn't fully utilize its creator pool, the corresponding unused portion of Jestr's fee is also returned as credit.
For a complete explanation of campaign budgets, creator pools, fees, and unused funds, see Budget, CPM & Rewards.
Larger campaign programs
Standard campaign pricing applies to most campaigns.
For significantly larger campaign budgets or ongoing programs, custom pricing may be available.
This is generally intended for larger-scale engagements, such as substantial individual campaign budgets, ongoing spend across multiple games, or broader publisher and agency programs.
If you're planning an engagement at that scale, contact the Jestr team to discuss your requirements.
Payment methods
Jestr supports several payment methods depending on what's most convenient for your organization.
Bank transfer / wire
Bank transfer is our standard payment method.
The appropriate banking instructions will be included with your invoice.
If your finance team requires additional bank information, verification, forms, or documentation to process the transfer, contact finance@jestr.gg.
Wise
You can also pay Jestr directly through Wise.
If your finance team needs any additional payment details or documentation before sending payment, contact finance@jestr.gg.
BILL
If your organization uses BILL for vendor payments, we're happy to accept payment through your existing workflow.
Send any vendor invitations, onboarding requests, or payment questions to finance@jestr.gg and we'll coordinate with your finance team.
Credit card
Credit card payments can be made through a secure Stripe payment link provided by the Jestr Finance team.
Credit card payments are subject to an additional 3% processing fee.
If you'd prefer to pay by card, let us know before payment and we'll provide the appropriate payment link.
Canadian e-Transfer
Canadian studios can also arrange payment by Interac e-Transfer.
Because Jestr campaigns are priced in USD, the payment amount will be converted to CAD using the applicable exchange rate when payment is arranged.
Contact finance@jestr.gg for the current payment instructions and CAD amount before sending an e-Transfer.
Vendor and tax documentation
We understand that different organizations may require additional documentation before they can onboard Jestr as a vendor or process an invoice.
If your finance team requires documents such as tax forms, certificates of residency, banking information, or vendor onboarding forms, send the request to finance@jestr.gg.
We'll provide the applicable documentation or work with your finance team to complete what's required.
Already have Jestr Credits?
If your account already has enough available Jestr Credits to fund a campaign, you generally won't need to make another payment before launching it.
Your existing balance can instead be allocated toward the campaign.
Credits that are already committed to an active campaign aren't considered part of your available balance and can't simultaneously be used to fund another campaign.
For a complete explanation of how balances, campaign allocation, and unused funds work, see Jestr Credits.
Questions about an invoice?
For anything related to:
- Billing information
- Outstanding invoices
- Payment status
- Payment methods
- Purchase orders
- Vendor onboarding
- Tax documentation
- Bank details
contact finance@jestr.gg.
For general campaign or technical questions, use Support instead.
Next step: Jestr Credits
Payments don't necessarily correspond one-to-one with campaigns.
Funds deposited in advance — along with eligible unused funds returned from completed campaigns — can remain on your account as Jestr Credits and be used toward future campaigns.
Continue to Jestr Credits to understand how your balance works, how credits can move between games and campaigns, and what happens when a campaign doesn't use its full budget.